Hopeful

This past week Chris has been on the phone with 7 different tech support people because of a problem we're having with Netflix. When we stream movies/tv shows (mostly tv shows) it goes really really freakishly slow and it's been bugging the crud out of us. After four phone calls to different Netflix reps someone suggested calling Sony (we watch most of our netflix through our PS3) and they had no idea what was going on. Finally we called AT&T, which is our internet provider. After a few minutes Chris finally got to talk to a competent person who helped us figure out two possible causes for our problems. This afternoon a service tech is coming to check if it is one of the problems (the one we don't think it is, but need to have it checked just in case). Then on Monday the guy we talked to last night can start working on the other possibility. We're excited and hopeful that maybe we'll be able to watch something without getting really frustrated. If anyone ever has problems with Netflix streaming don't bother calling Netflix, they don't know anything and won't let you talk to anyone in higher level of tech support (we tried three times).