Endo Follow up

I have a whole list of things I want to blog about, but decided to break them up into separate posts. Partially I made that decision because I could say a lot on each topic, also because then I won't sit and blog as long at one sitting. There are other things that need to be done besides updating my blog (weird, right?).

Yesterday I had my rescheduled Endo follow up. I know I said I was going to fire them, but I figured I at least needed to go get the results from my bloodwork and talk to the Dr about what happened last week. Interesting turn of events.

When Dr B walked into the room she looked at me and said "well, your bloodwork looks perfect, and you don't need to come back!" My response was "oh awesome, because I wasn't planning on coming back to this office again!" She asked why, and I was more than happy to oblige her with all the detesails. She let me tell her the whole story of last week before she responded. Here was what I learned.

The office has a 3 strikes, you're out policy.

1. The day that I was there happened to be that nurses last day working for that office. She got fired for having too many complaints from patients. I think she knew it was coming and she was upset which is why she was less than helpful with me.

2. The lady who "called me" to reschedule my appointment would get a firm talking to at their lunch break (a couple hours after my appointment) and would receive her second strike. My guess is she'll start being a little more careful in the future.

3. The Dr is going to look into the problem of them turning the phones off early, and back on late. It's really frustrating to call and hear a recording that I am calling outside of office hours, then hear the office hours, look at the clock, and realize it is absolutely during office hours. That's unacceptable in my mind. It's fine if nobody answers and I go through their automated system and get put in a queue to talk to the department I need. I understand they are an office with many doctors and patients and that they are busy sometimes... but turning the phones off is unacceptable. I'd rather wait on hold for 10 minutes then have to call a million times until someone picks up.

I guess they have staff meetings every week or two and she is going to address this issue at their next staff meeting.

But, I don't have to go back! She does want me to get blood drawn once in the middle of my third trimester, and again once 6 weeks after I have the baby, but I will get the results of those blooddraws over the phone. If something looks bad then I will schedule an appointment, but the doctor is pretty sure everything will continue to look better now that I'm over my morning sickness.

And there you have it. My follow up appointment went much better than I anticipated, and I was glad the doc took my complaints seriously. Also, I didn't have to pay for parking today because the office validates one hour of parking... and I was in and out of the parking lot in 52 minutes. Beautiful!